Fitment Guarantee

Through our ‘100% Fitment Guarantee’ FitEBC.com guarantees to accept the return of un-installed products in un-damaged original packaging within 30 days from the date of dispatch, subject to the following conditions:

If FitEBC.com is responsible for the error, e.g. our parts listings are incorrect, or a picking error has occurred, we will reimburse the customer for 100% of outbound courier costs paid (if any) and pay 100% of return freight courier costs. The customer will then be given the option to exchange for the correct parts or receive a full refund (refunds will be processed according to FitEBC’s general Returns Policy).

Please note, FitEBC will not reimburse any other miscellaneous costs, such as labour charges (i.e. installation costs) or damages/losses claimed as a result of the parts failing to fit.

Please note, if the selected vehicle has 2 or more part options listed (for example, two different front pads are listed) and the customer is unsure which is the correct part, please contact FitEBC.com using our live chat service or via email to receive assistance. Customers who fail to seek assistance and instead choose to order a part to ‘see if it will fit’ are not covered by the 100% Fitment Guarantee and any return will be processed in accordance with FitEBC’s general Returns Policy.

If the product(s) are not returned in an un-installed, un-damaged condition in original packaging they will incur a 15% re-boxing fee. Do not attach the shipping label to the original product packaging, doing so will incur a 15% re-boxing fee.

If the goods are significantly damaged such that they are no longer deemed saleable when they reach us, a replacement or refund will be rejected and the goods will be returned to the customer. We kindly ask customers to carefully package goods when returning them to FitEBC.com since any damage occurring during return transit due to poor packaging is the sole responsibility of the customer.

The ‘100% Fitment Guarantee’ does not affect your rights under Australian Consumer Law.